Flagler County AT&T Users Unable to Connect to 911

FCSO

UPDATE:

The county-wide 9-1-1 call disruption for AT&T users has been corrected.  Flagler County Sheriff’s Office Director of Communications, Christina Mortimer credits the quick resolution to the 9-1-1 Dispatchers that went above and beyond to get the system back online for Flagler County residents.

“I would like to commend the dispatchers working this morning who were able to identify the issue being isolated to AT&T,” said Mortimer. “Once they realized a caller was not able to hear them on 9-1-1, they did their own test calls testing several providers.”

The follow-on actions by FCSO Dispatchers allowed them to identify the issue was isolated to AT&T and help expedite the notifications that were necessary to get this resolved.

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Early this morning Flagler County Sheriff’s Office Dispatchers discovered that AT&T users were unable to hear them once the connection was established after placing a 911 call. The 911 system is owned and managed by Flagler County Government.  So far only AT&T users in Flagler County are experiencing the technical difficulties.

FCSO’s Communications Director is currently working Flagler County IT and phone vendors to identify the cause and work to repair it.

If you are an AT&T user in Flagler County and you have an emergency, you can reach the call center in the following ways:

  1. AT&T users can send texts to “911” for emergency assistance and can communicate via text with a dispatcher to ensure help arrives.
  1. If you are unable to text, call our non-emergency number at (386) 313-4911 and immediately state that you have an emergency and provide your location and the emergency need.
By Flagler County Buzz

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