FCSO dispatchers are now equipped with software called “Prepared Live”. This software allows callers to “Go Live” with 911 through a link that dispatchers can text callers. Dispatchers can send a link to callers via a text message; if the caller wishes to give permission, they can click the link, and give the FCSO dispatchers access to their phone camera. This allows dispatchers to see what is going on, on the scene, and will be beneficial in helping dispatchers to know what services to send.
“Prepared Live is an additional
resource that we can add to our toolbox to better serve our community. The real-time data allows 911
dispatchers to get an accurate description of the situation and relay it to responding units to ensure
proper resources are being utilized,” said Communications Director Christina Mortimer. “In addition to
the ability to live-stream, we are now able to initiate text messages and request a callers location if
they are unsure where they are by sending a link to their cell phones and requesting their GPS location
from their phone.”
“Prepared Live is a game changer,” said Communications
Specialist First Class Megan Burton. “Being able to get video or images of an incident allows us to
provide responding units with real-time, accurate information. From a caller’s location to suspect
description, we will have access to live images to provide another layer of assistance to callers.”
“In an emergency, people may not be thinking clearly. This technology will allow for our dispatchers to
get a more thorough understanding of what is going on in the field,” said Sheriff Rick Staly.
Dispatchers are trained on the program and it is at their disposal to use, with the permission of wireless callers. FCSO staff is very pleased with the software.
